Commercial TermsVersion: v1.0Updated: October 2026
Subscription, Cancellation & Refund Policy
Clear terms on plan tiers ($19, $49, $99), trial periods, cancellation procedures, and refund evaluation rules.
Audience: All billing administrators and paid subscription purchasers
Developer: Zambezi Digital
Official Policy Publication — Enforced Standards
This document is an active, binding operational policy published by Zambezi Digital governing the security, data privacy, and usage regulations of Kairo OS across all jurisdictions.
On this page
1. Subscription Tiers & Entitlements
• Kairo Start ($19/mo): 30-day free trial, 5 members, 3 vehicles, 2 GB vault storage, 100 AI queries/mo.
• Kairo Business ($49/mo): 14-day free trial, 25 members, 15 vehicles, 15 GB storage, 500 AI queries/mo.
• Kairo Enterprise ($99/mo): Unlimited members, custom vehicle fleet, 50 GB storage, 2,000 priority AI queries/mo.
Key takeaway: Transparent tiered pricing ($19 / $49 / $99) with defined member and storage limits.
2. Billing & Automatic Renewal
Subscriptions are billed in advance on a recurring monthly cycle. At the end of any free trial period, paid billing commences automatically unless cancelled prior to trial expiration. Invoices are delivered electronically.
Key takeaway: Subscriptions renew monthly; cancel anytime before renewal to avoid charges.
3. Cancellation Workflow
You may cancel your subscription at any time via Dashboard > Organization > Billing. Upon cancellation, your workspace retains full paid access until the end of the current prepaid billing period, after which it transitions to read-only or inactive status without penalty.
Key takeaway: One-click cancellation with continued access through the prepaid period.
4. Refund Policy & Discretionary Reviews
Subscription fees are generally non-refundable except where mandatory statutory consumer rights apply or in cases of verifiable platform billing errors or severe documented service outages. Requests must be submitted to hello@zambezidigital.agency within 14 days of the charge.
Key takeaway: Refunds evaluated for billing errors, outages, or mandatory statutory consumer rights.
Have questions about this policy?
Our legal and privacy desk is available for corporate inquiries.