Kairo Legal & Trust CentreOfficial Corporate Policies

Trust, Privacy & Governance

Official commercial terms, statutory data protection frameworks, AI safety guardrails, and enterprise governance policies established for Kairo by Zambezi Digital.

Official Kairo Regulatory & Legal Framework

These policies represent the binding operational standards, statutory compliance controls, and data protection measures enforced across all Kairo services, enterprise workspaces, and autonomous systems.

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Documents (16)
Terms of ServiceMaster Contract

Governs platform access, workspace administration, Customer Data ownership, subscription terms, and liability limits.

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Privacy PolicyData Protection

Explains personal data collection, controller vs processor roles, AI processing safeguards, retention periods, and privacy rights.

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Acceptable Use PolicyPlatform Integrity

Clear rules prohibiting infrastructure attacks, prompt injection, automated scraping, credential abuse, and unlawful activities.

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AI Use & Limitations PolicyAI Safety

Defines the strictly read-only architecture, probabilistic limitations, hallucination risks, and mandatory human review requirements.

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Data Processing AgreementB2B Compliance

Contractual processor terms governing Kairo's processing of customer personal data on behalf of business controllers.

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Cookie PolicyWeb Transparency

Details essential session cookies, preference storage, and zero-third-party tracking cookie policy.

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Data Retention & Deletion PolicyData Lifecycle

Covers data retention intervals, soft-delete grace periods, backup rotation lifecycles, and hard-purging procedures.

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Security & Incident ResponseSecurity Baseline

Details Kairo's technical security architecture, Row-Level Security, vulnerability disclosure, and breach response procedures.

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Subscription, Cancellation & Refund PolicyCommercial Terms

Clear terms on plan tiers ($19, $49, $99), trial periods, cancellation procedures, and refund evaluation rules.

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Subprocessor RegisterThird Parties

Complete verified register of cloud hosting, database, security, and AI model providers processing platform data.

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Parent & Guardian Supervision PolicyYouth Safety

Outlines supervision requirements, verified guardian consent workflows, and restricted minor account safeguards.

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Age Eligibility & Verification PolicyEligibility Standards

Defines the 18+ independent user rule, registration date-of-birth gate, and prevention of age gate bypass.

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Data Subject Rights & Privacy RequestsUser Rights Portal

Explains how to submit Data Subject Access Requests (DSARs), erasure, rectification, portability, and restriction requests.

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Copyright, IP & Abuse ReportingLegal Reporting

Notice and takedown procedure, DMCA compliance, intellectual property protection, and abuse reporting channels.

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Contact & Legal NoticesOfficial Channels

Official corporate details, designated legal inquiry channels, and supervisory authority contacts.

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Trust Centre OverviewTrust Hub

Central index and architectural overview of Kairo's governance, privacy, security, and legal trust framework.

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v1.0Updated October 2026

Terms of Service

Audience: All registered users, workspace owners, and business customers

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Executive SummaryGoverns platform access, workspace administration, Customer Data ownership, subscription terms, and liability limits.

1. Contracting Parties & Acceptance

These Terms of Service (“Terms”) govern access to and use of Kairo, an AI-powered business operations platform developed by Zambezi Digital, subject to confirmation of the contracting corporate entity (“Kairo,” “we,” “us,” or “our”). By creating an account, accepting these Terms, or using the Service, you agree to these Terms. If you use Kairo on behalf of an organisation, you confirm that you possess the requisite authority to bind that legal entity. If you do not agree, do not access or use the Service.
Key Takeaway: Acceptance binds you and any organisation you represent to these terms.

2. Eligibility & Capacity

You must have full legal capacity to enter into a binding agreement under the laws applicable to you. In accordance with Kairo's Age Eligibility Policy, independent accounts are restricted to individuals 18 years of age or older. Individuals under 18 may only access the platform through an approved Parent or Legal Guardian Supervision process where permitted by law.
Key Takeaway: Users must be 18+ or access via an approved guardian supervision workflow.

3. Scope of the Service

Kairo provides business document organization and semantic search, AI-assisted operational question answering (Ask Kairo), team role administration, fleet and vehicle recordkeeping, task and calendar tools, notifications, and security audit logs. Kairo is a software tool and does NOT provide legal, tax, accounting, medical, safety, or financial advisory services.
Key Takeaway: Kairo is an operational software tool, not a professional advice provider.

4. Customer Data Ownership

“Customer Data” means all documents, fleet records, messages, and files uploaded to your workspace. As between you and Kairo, you retain full ownership, right, and title in Customer Data. You grant Kairo a strictly limited, non-exclusive license to host, process, and retrieve Customer Data solely as necessary to provide, secure, and maintain the Service according to your instructions.
Key Takeaway: You own all your uploaded business data. Kairo has no ownership rights.

5. Artificial Intelligence Boundaries

Ask Kairo operates strictly under a read-only architecture with no autonomous database write privileges. AI-generated outputs are probabilistic decision-support aids that may contain inaccuracies or hallucinations. You agree to independently verify all material outputs prior to executing financial, legal, fleet safety, or operational decisions.
Key Takeaway: AI outputs are advisory and must be verified by humans before action.

6. Prohibited Activities

You agree not to bypass role permissions or tenant isolation, upload malicious code, conduct unauthorized vulnerability scans, attempt prompt injection or jailbreaks, extract system prompts, or misuse Kairo to violate privacy rights or intellectual property laws. Violations are subject to immediate suspension under our Acceptable Use Policy.
Key Takeaway: Adversarial hacking, scraping, and prompt injection are strictly prohibited.

7. Disclaimers & Limitation of Liability

The Service is provided on an “as available” basis without warranties of uninterrupted availability. To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. Any aggregate liability cap is subject to formal review by legal counsel based on fees paid in the preceding 12 months, and does not limit liability for fraud, willful misconduct, or non-waivable statutory rights.
Key Takeaway: Liability is proportionate and subject to non-waivable statutory protections.

8. Governing Law & Dispute Resolution

Governing law and jurisdiction will be confirmed by qualified legal counsel upon corporate structuring. Mandatory consumer protection rights under applicable local laws cannot be excluded by this clause. Good-faith written dispute resolution is required prior to commencing formal proceedings.
Key Takeaway: Governing law will be determined upon final corporate registration.
Developer: Zambezi Digital
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